FAQ
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When will your products be available?
We have started production! However quantities are extremely limited as we scale up. We are now taking pre-orders, with delivery expected by September 30. Thank you for your patience, and please sign up for our mailing list to keep up to date.
What does Allergy-Friendly mean?
At NIKIGO, Allergy-Friendly means that none of our products contain any of the top 9 major food allergens identified by the FDA: soy, wheat (gluten), peanuts, tree nuts, sesame, milk, eggs, fish or crustacean shellfish. It also means we will be transparent about what our products DO contain, with no mystery ingredients like “natural flavors” which could be just about anything.
Should the products be refrigerated?
Our products are shelf-stable until opened. After opening, please keep refrigerated. We do not use preservatives, therefore we do not recommend leaving products at room temperature for extended periods, as is common with traditional soy sauce.
Is it normal for there to be some sediment?
Yes, some separation is completely normal, that’s why we suggest giving the bottle a gentle shake before using. Our philosophy is to minimize ingredients, so our sauce does not use any stabilizers, and is not ultra-highly filtered.
What kind of mushrooms do you use?
We use a variety of fresh, sustainable mushrooms which may include white button, cremini, portobello or shiitake. The vast majority are grown within a mile of our manufacturing facility. Nothing could be fresher!
What is your return policy?
As a food product, we are not able to offer any returns for opened products. If there is any problem with a product received, such as an incorrect product, please let us know and we’ll do our best to make it right.